Privacy Policy

Last updated: October 28, 2024

1. Introduction

At Stream ELITE - IPTV, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our IPTV subscription services. We are committed to complying with major data protection regulations, including the GDPR (Europe) and CCPA (California).

2. Information We Collect

  • Personal Data: Name, email address, and payment information (processed securely by our third-party payment gateways; we do not store full credit card numbers).
  • Device Data: We may collect information about the device you use to access our service (Smart TV, Firestick, Android Box) to optimize stream formats.
  • Usage Data: We monitor server loads and active connections to ensure you do not exceed the concurrent connection limit of your plan.
  • IP Address: Logged for security purposes and to prevent account sharing/fraud.

3. How We Use Your Data

We use the collected information for the following purposes:

  • To provide and maintain our streaming service.
  • To notify you about changes to our service or subscription expirations.
  • To provide customer support via Email or WhatsApp.
  • To detect, prevent, and address technical issues or fraud.

4. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy.

Active Accounts: Data is kept for the duration of your subscription plus 30 days after cancellation.
Billing Records: Kept for 7 years for tax and accounting compliance.

5. Security of Data

The security of your data is important to us. We use commercial-grade encryption (SSL/TLS) for all data transmission. However, remember that no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Data Rights

Depending on your location, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your account and associated data ("Right to be Forgotten").

To exercise these rights, please contact us at: support@streamelite.app

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Visit our Contact Page
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