Refund & Cancellation Policy

1. Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

• The request is made within 30 calendar days of the purchase date.
• You have contacted our support team to try and resolve any technical issues first (optional but recommended).
• The account has not been banned for violating our Terms of Service (e.g., re-streaming).

2. Non-Refundable Situations

We generally do not issue refunds in the following situations:

• After 30 Days: Requests made after the 30-day window has expired.
• Policy Abuse: Repeatedly purchasing and refunding services to get free access.
• Violation of Terms: Accounts terminated due to illegal re-streaming or sharing credentials publicly.

3. How to Request a Refund

To request a refund, please contact our support team via email at support@streamelite.app with the subject line "Refund Request".

Please include:

• Your Order ID or Transaction Reference.
• The email address used for sign-up.

Refunds are processed within 5-10 business days and will be returned to the original payment method.

4. Cancellation Policy

You may cancel your subscription at any time.

• No Contracts: Our services are pre-paid. You can stop using the service whenever you want.
• No Auto-Renewal (Default): Unless you specifically set up an automatic payment profile, your subscription will simply expire at the end of the term. You will not be charged again.
• Cancellation Effect: If you cancel active recurring billing, you will continue to have access to the service until the end of your current paid period.